Terms of Service

Last updated: April 17, 2026

Welcome to William Sonoma. These Terms of Service explain the rules that apply when you visit our website, browse products, create an account, place an order, or use any feature made available through our online store.

Overview

Throughout these Terms of Service, “we,” “us,” and “our” refer to William Sonoma. “You” and “your” refer to the customer, visitor, or person using this website.

These terms apply to all users of the site, including browsers, customers, account holders, and anyone who submits information, makes a purchase, or interacts with the online store.

Acceptance of Terms

By accessing the website, using our services, or purchasing from William Sonoma, you confirm that you have read, understood, and agree to follow these Terms of Service.

We may update, change, or replace parts of these terms from time to time. Your continued use of the website after changes are posted means you accept the updated terms.

Online Store Terms

You may use this website only for lawful shopping, browsing, and account-related purposes. By using the site, you confirm that you are able to enter into these terms under the laws that apply to you, or that you are using the site with appropriate permission.

• You may not use our products or website for any illegal or unauthorized purpose.
• You may not interfere with the security, operation, or performance of the website.
• You may not transmit harmful code, spam, malware, or disruptive content through the site.
• You are responsible for keeping any account login details secure.

Product Information

We work to present product information, descriptions, images, pricing, and availability as clearly as possible. However, product details may occasionally contain errors, omissions, or outdated information.

Product colors, textures, scale, and finishes may appear differently depending on your device, display settings, lighting, or product photography. Please review the product page carefully before placing an order.

Pricing & Availability

Product prices, promotions, discounts, and availability may change without notice. William Sonoma may update or discontinue products at any time.

We reserve the right to correct pricing errors, product information errors, inventory issues, or checkout inaccuracies. If an order is affected by an error or availability issue, we may contact you for additional information, cancel the affected item, or cancel the order.

Orders & Payment

When you place an order, you agree to provide current, complete, and accurate billing, payment, shipping, and contact information. Orders are subject to acceptance, verification, payment approval, and product availability.

Payment methods available at checkout may vary. By submitting payment information, you confirm that you are authorized to use the selected payment method.

William Sonoma may refuse, limit, or cancel an order if we believe the order contains incorrect information, suspected fraud, unauthorized activity, payment issues, inventory problems, or a violation of these terms.

Shipping Policy Reference

William Sonoma offers Free Worldwide Shipping as described in our Shipping Policy. Shipping timelines, order processing, tracking updates, and delivery-related details are provided in the shipping policy available on our website.

Delivery estimates are not the same as guaranteed delivery dates. Delays may occur due to address issues, order verification, product availability, weather, customs processing, carrier conditions, or other events outside normal handling.

Return Policy Reference

William Sonoma offers 30 Days Free Returns as described in our Return Policy. Return eligibility, item condition requirements, refund timing, exchanges, and return instructions are provided in the return policy available on our website.

Customers must contact customer service before sending any return. Returns sent without contacting customer service first may not be accepted.

Account Information

Some parts of the website may allow or require account access. You are responsible for providing accurate account information and keeping your login credentials confidential.

Please contact us if you believe your account has been accessed without permission or if your account information needs to be updated.

Prohibited Uses

You agree not to use the website, its content, or its services for any prohibited purpose, including but not limited to:

• Violating any applicable law, regulation, or third-party right
• Submitting false, misleading, or fraudulent information
• Attempting to interfere with the website’s security or operation
• Using automated tools to scrape, copy, overload, or disrupt the site
• Uploading or transmitting viruses, malware, or harmful code
• Impersonating another person or misrepresenting your identity
• Using the site for spam, unauthorized marketing, or abusive activity

Intellectual Property

The website design, text, graphics, logos, images, product presentation, page layout, and other site content are owned by or licensed to William Sonoma or its content providers, unless otherwise stated.

You may not copy, reproduce, distribute, modify, sell, or exploit any part of the website or its content without written permission, except for personal, non-commercial use related to shopping on the site.

Third-Party Links

Our website may include links or references to third-party websites, tools, payment providers, or services. These third-party resources are provided for convenience and may be governed by their own terms and privacy practices.

William Sonoma is not responsible for third-party websites, content, policies, products, services, or practices. Please review third-party terms before using their services.

Disclaimer

The website and its content are provided on an “as available” basis. While we aim to keep the site accurate, secure, and available, we do not promise that the website will always be uninterrupted, error-free, fully current, or free from technical issues.

Product information, availability, pricing, and promotions may change. Your use of the website is at your own discretion.

Limitation of Liability

To the fullest extent permitted by applicable law, William Sonoma will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, your inability to use the website, product delays, site errors, or your reliance on information displayed on the site.

Nothing in these terms is intended to limit rights that cannot be limited under applicable law.

Changes to These Terms

We may update these Terms of Service from time to time. Changes may be posted on this page with a revised “Last updated” date.

It is your responsibility to review this page periodically. Continued use of the website after updates are posted means you accept the revised terms.

Contact Information

If you have questions about these Terms of Service, an order, shipping, returns, or account-related support, please contact William Sonoma customer service at [email protected].

To help us assist you faster, please include your full name, order number if applicable, the email address used at checkout, and a clear description of your question.