Return Policy

At William Sonoma, we want you to feel comfortable with your order. This Return Policy explains our 30 Days Free Returns service, eligible return conditions, refund timing, exchanges, and how to contact us before sending anything back.

30-Day Return Window

William Sonoma offers 30 Days Free Returns on eligible items. To request a return, please contact our customer service team within 30 days of delivery.

Returns requested after the 30-day return window may not be accepted. Please review your order as soon as it arrives and contact us promptly if you need return assistance.

Return Eligibility

To be eligible for a return, the item must meet the return conditions below.

• The return request must be made within 30 days of delivery.
• The item must be unused, clean, and in its original condition.
• The item should be returned with original packaging, tags, labels, manuals, accessories, and included parts when applicable.
• Proof of purchase, such as an order number or checkout email address, may be required.
• Customers must contact customer service before sending any return.

Item Condition

Returned items are inspected after they are received. Items that show signs of use, damage caused after delivery, missing parts, missing packaging, or conditions that prevent resale may not qualify for a refund.

Please pack your return carefully to help prevent damage during transit.

Non-Returnable Items

Some items may not be eligible for return unless they arrive damaged, defective, or incorrect. Non-returnable items may include:

• Items used, washed, altered, installed, assembled, or damaged after delivery
• Items missing original packaging, accessories, parts, labels, or included materials
• Personalized, customized, made-to-order, or special-order items
• Gift cards, digital products, or downloadable items
• Perishable goods, food items, or items that cannot be safely resold
• Items marked final sale, clearance final sale, or non-returnable at the time of purchase

How to Start a Return

Please do not send your item back without contacting us first. Returns sent without contacting customer service first may not be accepted.

To start a return, email William Sonoma customer service at [email protected] and include:

• Your full name
• Your order number
• The email address used at checkout
• The item you would like to return
• The reason for your return request
• Photos if the item arrived damaged, defective, or incorrect

Return Instructions

After reviewing your request, our customer service team will provide the correct return instructions and return details. Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

We do not display a fixed return address on this page. Please use only the return details provided by customer service for your specific request.

Return Shipping Cost

Eligible returns are covered under our 30 Days Free Returns service. Once your return request is approved, customer service will provide the applicable return instructions for your order.

Return shipping support may not apply to items sent without authorization, items returned to the wrong location, items that do not meet eligibility requirements, or packages sent using instructions not provided by our customer service team.

Refund Process

Once your returned item is received and inspected, we will notify you about the status of your refund. Approved refunds are processed within 3–15 days after the returned item is received and inspected.

Refunds are typically issued to the original payment method used at checkout. The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

Exchanges

If you would like to exchange an item, please contact us at [email protected] before sending anything back. Our team will review your request and provide available options based on item eligibility, product availability, and order details.

If the requested replacement item is unavailable, we may help you proceed with a return and refund for the eligible item instead.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [email protected]. Include your order number, a description of the issue, and clear photos of the item, packaging, shipping label, and any visible damage.

Please keep the item and packaging until our customer service team has reviewed your request and provided the next steps.

Final Sale Items

Items marked final sale, clearance final sale, or non-returnable at the time of purchase are not eligible for return or exchange unless the item arrives damaged, defective, or incorrect.

If you believe you received a damaged, defective, or wrong final sale item, please contact customer service before taking any return action.

Contact Us

For return questions, exchange requests, refund updates, or damaged-item support, please email William Sonoma customer service at [email protected].

To help us assist you faster, please include your order number, the email address used at checkout, the item name, and a clear description of your request.