Shipping Policy

At William Sonoma, we want your order to arrive safely and clearly. This Shipping Policy explains our Free Worldwide Shipping service, processing time, estimated delivery time, tracking updates, and what to do if you need help with a shipment.

Shipping Destinations

William Sonoma offers Free Worldwide Shipping. Orders may be shipped to eligible delivery addresses worldwide, subject to order verification, product availability, and successful checkout.

Please make sure your shipping address is complete and accurate before placing your order. Missing apartment numbers, incorrect postal codes, incomplete street details, or unavailable delivery locations may delay shipment or delivery.

Shipping Rates

Shipping is free worldwide. There is no additional standard shipping charge for eligible orders placed through William Sonoma.

• Free Worldwide Shipping is included with your order.
• No separate standard shipping fee is charged at checkout.
• Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service.

Order Processing Time

Orders are processed within 1–3 days after the order is placed. Processing includes order confirmation, payment review, product preparation, packing, and shipment handoff.

Orders placed during high-volume periods, promotional events, holidays, or inventory review may require the full processing window before shipment.

Estimated Delivery Time

After your order has shipped, the estimated delivery time is 2–5 days. Delivery timing may vary based on destination, address accuracy, customs processing when applicable, weather, local delivery conditions, or other carrier-related delays.

The estimated delivery window begins after shipment, not from the date the order is placed.

Tracking Information

Once your order ships, tracking information is typically updated within 1–3 days after shipment. Tracking may not show movement immediately while the package is being scanned into the delivery network.

If your tracking number has not updated after the tracking update window, please contact us at [email protected] with your order number and the email address used at checkout.

Wrong or Incomplete Address

Please review your shipping address carefully before submitting your order. If you entered the wrong address or forgot important delivery details, contact us as soon as possible at [email protected].

Include your order number, the incorrect address, and the correct address in your message. We will review your request, but address changes may not be possible once an order has already been processed or shipped.

Customs Duties, Import Taxes & Government Charges

Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by William Sonoma.

Customers are not required to pay additional customs duties, import taxes, brokerage fees, or other government charges for orders covered by our Free Worldwide Shipping service. If you receive a notice requesting payment for these fees, please contact us before making any payment so we can review the issue.

Lost, Delayed, or Damaged Packages

If your package appears to be delayed, lost, or damaged in transit, please contact us at [email protected]. We will review the shipment details and help determine the next steps.

• Delayed package: Send your order number and tracking details so we can review the status.
• Lost package: Contact us if tracking stops updating or the package cannot be located after the estimated delivery window.
• Damaged package: Include photos of the item, packaging, shipping label, and any visible damage.

Contact Us

For shipping questions, tracking concerns, address corrections, customs notices, or delivery issues, please email William Sonoma customer support at [email protected].

To help us assist you faster, please include your full name, order number, shipping address, tracking number if available, and a clear description of your question.