Contact Us

We’re here to help with questions about your William Sonoma shopping experience. Whether you need order support, product details, or help with a return or exchange, please reach out and our customer service team will review your message.

What to Include in Your Message

To help us respond as quickly and accurately as possible, please include the details that apply to your request.

• Your full name and the email address used at checkout
• Your order number, if your message is about an existing order
• The product name, color, size, or variant, if relevant
• A clear description of the question or issue
• Photos, screenshots, or other helpful details when available

Order Support

For order questions, please include your order number and the email address used when placing your order. Our team can help review order details, item questions, and general purchase-related concerns.

Shipping Support

If your question is about shipping, please share your order number and any delivery details you have available. We can help review shipping-related questions and provide the most relevant next steps based on the information in your message.

Returns & Exchanges

For return or exchange support, please include your order number, the item you need help with, and the reason for your request. If the item arrived damaged or incorrect, include photos so our team can better understand the situation.

Product Questions

Have a question before you order? Send us the product name or a link to the item, along with the details you would like us to review. We can help with product questions, item details, availability questions, and general shopping support.

Account Help

For account-related questions, please contact us using the email address connected to your account when possible. This helps us review your request more efficiently and keep your information organized.

Contact Form

Use the contact form on this page to send your message. Please complete all required fields and include as much detail as possible so our team can direct your request to the right place.

Privacy

Please do not include sensitive payment information in your message. We use the information you provide only to review and respond to your customer support request.