Privacy Policy

Last updated: February 24, 2026

At William Sonoma, your privacy matters. This Privacy Policy explains how we collect, use, share, protect, and retain information when you visit our website, place an order, contact customer service, create or use an account, or subscribe to marketing communications.

Information We Collect

William Sonoma may collect information you provide directly, information related to your orders, and technical information created when you use our website.

• Contact information: such as your name, email address, shipping address, billing address, and other details you provide at checkout or when contacting us.
• Order information: such as products purchased, order number, order history, delivery details, return or exchange requests, and customer service messages.
• Account information: such as login-related details, saved preferences, and account activity if account features are available.
• Payment-related information: such as payment method details needed to process a purchase through PayPal, Stripe, or credit card payment services.
• Technical information: such as IP address, browser type, device information, pages viewed, site interactions, cookie data, and general analytics information.
• Marketing information: such as email preferences, subscription status, and engagement with marketing emails when you sign up or consent to receive them.

How We Use Information

We use customer information to operate the William Sonoma store, process purchases, improve the shopping experience, and respond to customer requests.

• To process, confirm, fulfill, and manage orders
• To provide customer support for orders, shipping, returns, exchanges, product questions, and account help
• To send order confirmations, shipping updates, return updates, and service-related messages
• To review payment, fraud-prevention, and checkout activity
• To improve website performance, navigation, product presentation, and customer experience
• To send email marketing messages when you have subscribed or agreed to receive them
• To comply with applicable obligations and protect the security of our website, customers, and business operations

Order Processing

When you place an order with William Sonoma, we use the information provided at checkout to confirm your purchase, prepare your order, arrange delivery, provide order updates, and respond to any related customer service questions.

We may also use order information to help with returns, exchanges, damaged-item reports, wrong-item concerns, and refund-related requests.

Payment Information

Payments may be processed through PayPal, Stripe, and credit card payment services. Payment information is used to complete transactions, verify payment authorization, issue refunds when applicable, and help protect against unauthorized or fraudulent activity.

William Sonoma does not ask customers to send full credit card numbers or sensitive payment credentials by email. Please do not include sensitive payment information in customer service messages.

Cookies & Analytics Tracking

William Sonoma uses cookies and similar tracking technologies to support website functionality, remember preferences, understand how visitors use the site, measure page activity, and improve the online shopping experience.

Cookies may help with cart functionality, browsing activity, site performance, analytics, and general store operations. You may be able to manage or disable cookies through your browser settings, but some website features may not work properly without them.

Email Marketing

William Sonoma may send email marketing messages about products, promotions, updates, and store news when you subscribe, opt in, or otherwise agree to receive marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us at [email protected]. Even if you unsubscribe from marketing emails, we may still send important service-related messages about your orders or account activity.

Service Providers

We may share limited information with service providers that help William Sonoma operate the online store and provide customer service. These providers may support functions such as website operation, payment processing, order management, shipping coordination, analytics, email communication, fraud prevention, and customer support.

Service providers are expected to use customer information only as needed to provide services for William Sonoma and to protect the information they handle.

Data Security

William Sonoma uses reasonable safeguards designed to help protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.

No online store, payment system, or electronic storage method can be guaranteed to be completely secure. Please use care when sharing information online and contact us promptly if you believe your account or order information may have been accessed without permission.

Data Retention

We retain customer information for as long as reasonably necessary to provide services, manage orders, support returns and exchanges, maintain business records, resolve disputes, prevent fraud, comply with applicable obligations, and operate the William Sonoma website.

The length of time we keep information may vary depending on the type of information, the reason it was collected, and whether it is needed for order, support, security, or recordkeeping purposes.

Customer Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the ability to request access, correction, deletion, restriction, or a copy of certain information.

You may also ask us to update inaccurate information or unsubscribe from marketing communications. To submit a privacy request, contact William Sonoma at [email protected].

We may need to verify your identity before completing certain privacy requests. This helps protect your information from unauthorized access or deletion.

Children’s Privacy

The William Sonoma website is intended for general ecommerce use and is not directed to children. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us at [email protected] so we can review the request.

International Users

William Sonoma may serve customers in different locations. If you access our website or place an order from outside the country where our store operations or service providers are located, your information may be processed in another location for order fulfillment, payment processing, customer support, analytics, or website operation.

By using the website, you understand that your information may be handled as part of international ecommerce operations when necessary to provide our services.

Third-Party Links

Our website may include links to third-party websites, payment services, or external tools. William Sonoma is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

Please review the privacy policies of any third-party service before submitting information through that service.

Policy Updates

William Sonoma may update this Privacy Policy from time to time. When changes are made, we may revise the “Last updated” date near the top of this page.

Your continued use of the website after updates are posted means you acknowledge the revised Privacy Policy.

Contact Information

If you have questions about this Privacy Policy, your personal information, email marketing preferences, cookies, analytics, or a privacy request, please contact William Sonoma customer support at [email protected].

To help us review your request, please include your full name, the email address connected to your order or account, your order number if applicable, and a clear description of your question.